About Products
Q. Dry cleaning or hand washing is recommended. Can I use a washing machine with a delicate washing mode?
It is possible but it’s likely to lose the original texture. For keeping the best quality of silk, please wash by hands and dry it in the shade.
Q. It feels like the silk is losing its smooth texture and glossy color after washing it a couple of times.
Do you wash your silk properly? Silk is a very delicate fiber. Please wash gently by hands with warm water (cooler than 30℃), then dry it in the shade. This way you can enjoy the high-quality silk for the long term.
Q. It causes static electricity. Is this a real silk?
Our products are made of 100% silk. Even though it is silk, there is the possibility to cause static electricity under rare circumstances such as being close to polyester items or exposing to extremely dry air.
Q. Is silk good for our skin?
Silk is made of cocoons of silkworms and composed of protein like human skin. It also contains fibroin which works for your skin and amino acid which produces collagen.
Q. I heard the silk pillowcases will improve my hair quality as I use them for a long time. Why is that?
Silk pillowcases help prevent hair from becoming knotted and split when you sleep, minimizing the damage caused by friction caused by dryness. In addition, silk fiber is covered with natural moisturizing ingredients called sericin, so you can use them with peace of mind.
＊Individual results may vary
About Deliveries
Q. How long does it take to deliver products after purchase?
It would be delivered within one day after purchasing on Amazon. (Two days for Okinawa, Hokkaido, other islands) (Except holidays)
About Stores
Q. Where can I purchase Utukky’s silk product?
As of August 2023, our products are available on Amazon and Rakuten. By specializing in online sales, we reduce intermediate costs to provide high-quality silk products at reasonable prices.
About Returns / Exchanges
Q. I purchased the wrong size/color item by accident. Can you exchange?
We are afraid that we cannot accept any exchanges due to purchase mistakes.
Q. I received the wrong size/color item.
We apologize for sending the wrong product. We will exchange right away.
Q. The item looks different from what I imagined. Can I return?
We accept returns if it’s within one month after your purchase. Please let us know the specific reason you wish to return.
Q. After I washed the item in a washing machine a couple of times, it lost its color and texture. Can I exchange?
We are afraid that we cannot accept any exchanges after using products.